Welcome to Glam Bag Ultimate! Have questions about your new membership? We've got answers.
GLAM BAG ULTIMATE 101
What’s the difference between Glam Bag, Glam Bag Plus, and Glam Bag Ultimate?
The Glam Bag includes 5 deluxe-size beauty samples, while Glam Bag Plus includes 5 full-size products.
Members who get Glam Bag Ultimate will receive 8 full-size products and 4 deluxe-size beauty samples every month.
How often do I get the bag with Glam Bag Ultimate?
We’re so happy to offer a larger, deluxe makeup bag with the Glam Bag Ultimate for all of your essentials, with every shipment. Our cosmetics bags are a big part of our IPSY DNA—and we know our Ipsters love it. We hope you’re excited as we are!
Can I get both the Glam Bag and Glam Bag Ultimate?
Yes. When you sign up for the Glam Bag Ultimate, you can select the option to have both memberships.
Where is Glam Bag Ultimate available?
At the moment, Glam Bag Ultimate is only available to our members in the USA.
Will there still be an option to purchase Add-Ons for Glam Bag Ultimate?
Yes, Glam Bag Ultimate members can purchase up to 5 Add-Ons that will ship free with their bag.
I changed my mind, I don’t want the Glam Bag Ultimate anymore. How do I cancel my spot?
No hard feelings! Reach out to us via Twitter @IPSYCare or through our help site and one of our agents will take care of you.
THE PRODUCTS
How do you personalize my Glam Bag Ultimate?
The more info we get from you, the more personalized your Glam Bag Ultimate will be, so talk to us! There’s two ways you can help us out.
Your beauty profile: We always check your beauty profile to hand-pick Glam Bag Ultimate products we know you’ll love. P.S. If you’re so over highlighter or not feeling blush anymore, you can update your preferences at any time.
Reviews: Reviewing your products (as soon as you’ve had a chance to try them) is the best way to help us make your bag feel more and more like you every month. Don’t be shy, we love hearing from you.
When will I find out which products I’m getting?
After you’ve been billed, you can take a sneak peek at your products in the first week of the month.
How can I find out more about my products and how to use them?
Got your Glam Bag Ultimate? Let’s get this self-expression party started. You’ll find tons of info on all of your products at IPSY.com like:
All the benefits of your products
Tips and tutorials on how to use them
Beauty looks and inspo using your products
SHIPPING & TRACKING
When will I get my bag?
Your bag will arrive approximately two weeks after we successfully bill your credit card, which reflects the time we need to curate the 12 products in your Glam Bag Ultimate, pack everything up in a stylish and cute makeup bag, and then mail it to you via standard ground shipping.
How can I track my bag?
Once your Glam Bag Ultimate has left our warehouse, we'll email you a unique tracking number so you can keep tabs on when your mailer will arrive.
What if my bag or products are missing/damaged?
We try our very best to ensure every Glam Bag Ultimate meets our very high standards. That said, in rare cases, stuff happens—so we're always happy to replace anything that doesn't get to you in tip-top shape. Reach out to IPSY Care, and our team will happily take care of your concerns.
BILLING
When will I be billed?
If this is your first Glam Bag Ultimate (yay!), we will bill you as soon as you choose a plan and provide us with your payment information.
After that, we try to bill you on the last day of the month for your upcoming bag. For example, we would try to bill you on the last day of February for your March Glam Bag Ultimate membership.
For annual memberships, we try to bill you on the last day of the month before your 12-month membership. For example, if your first Glam Bag Ultimate was March 2018, we would try to bill you on February 28, 2019 for your 12-month membership renewal.
What happens if IPSY isn't able to bill me successfully?
Here's the 411: If we aren't able to bill you successfully on our first try, we will email you and continue trying your payment method on file. At any time, you can go to "My Account" to update your billing info.